I got Caras collar from ebay almost two years ago. I decided to get her a new one as the old one is getting a bit worn, I contacted the person who supplied the last one and asked if they could make me another. They said it was no problem and I put an order in through their web page (not ebay) that was on 2nd July. Many phone calls and emails later, I have finally received the collar. It is nothing like the original one The original one was quality hide with a leather lining and good strong buckle. The new one does not feel like leather on the outside or the lining and the quality of the fastenings is laughable. I won't print the name of the supplier but will pm anyone who wants to know. that's my rant over. Don't ask me to complain as I just know it will do no good, anyone who can take payment for goods they are not in a position to supply is hardly likely to bother if you are not happy with what they send you.
Oh that is sad...... But you should at least complain and please pm me the suppliers so I don't follow your mistake. Also might be worth letting the shop know so they don't source anything from them either....